Frequently Asked Questions for Bouncy Castle and Inflatable Hire

Q: What products does Cambridge Bouncy Castles offer?

A: Cambridge Bouncy Castles provides a wide range of fun inflatables and party products, perfect for events of all sizes. Our offerings include classic bouncy castles in various themes, assault courses for a bit of competitive fun, disco domes with built-in sound systems, inflatable slides, and soft play areas designed for younger children. We also offer unique products like our Axe Throwing Inflatable Game and sumo suits for added fun. To see our full product range, visit our all products page.

Q: Where can inflatables and soft play equipment be set up?

A: All inflatables and soft play equipment must be placed on a level grass area, at least 1.5 metres away from any obstacles. The area must also be clear of any animal waste or other debris to ensure safety and cleanliness.

Q: Do I need to provide electricity for the bouncy castle?

A: Yes, all inflatables require a 13-amp electrical supply. It's the hirer's responsibility to ensure a safe electrical source is available. If power access is an issue, let us know during booking to discuss alternative options.

Q: Can adults and children use the inflatable at the same time?

A: No, to prevent accidents, we recommend that adults and children do not use the inflatable simultaneously. Additionally, please ensure a responsible adult supervises the inflatable at all times.

Q: Are there any specific safety instructions for using the inflatables?

A: Yes. Shoes, jewellery, glasses, and sharp objects must be removed before use. Additionally, no food, drinks, pets, toys, smoking, or BBQs are allowed on or near the inflatable.

Q: What should I do if the inflatable deflates unexpectedly?

A: If the inflatable deflates, remove all participants immediately. Check that the blower is still running and that all motor ties and vents are secure. If you're unable to resolve the issue, contact us for assistance.

Q: Can inflatables be used in the rain or strong winds?

A: In the event of rain, please do not use the inflatable until the rain stops. Leave the unit inflated to prevent water accumulation, and dry it with towels before resuming use. If wind speeds exceed 24 mph, the inflatable must be switched off and not used until conditions improve.

Q: Are there any restrictions for participants with medical conditions?

A: Yes. We advise that individuals with neck or back injuries, pregnant individuals, or anyone with a condition that could increase injury risk should not use the inflatables.

Q: Can we use decorations like party poppers or streamers on the inflatables?

A: No. Party poppers, streamers, and silly string are not allowed as they can stain the inflatable. Damage caused by these items may result in additional charges.

Q: What should I do if there is damage to the inflatable?

A: Any damage to the inflatable should be reported immediately. The hirer is responsible for any repair or replacement costs if damage is caused by misuse or failure to follow safety instructions.

Q: Does the hire include insurance?

A: Our insurance covers public liability but does not protect against theft or damage. The hirer is liable for repair or replacement costs if the equipment is lost, damaged, or requires additional cleaning.

Q: What happens if the inflatable needs to be transported through a building?

A: If we need to move the inflatable through a building for setup, we cannot be held responsible for any damage to the building or property.

Q: Which areas does Cambridge Bouncy Castles serve?

A: We proudly provide bouncy castle hire and party services across a range of areas, including Cambridge, Royston, Hitchin, and surrounding regions. We also deliver to Saffron Walden, Grantchester, Biggleswade, and Sawston. If you're located in or around these areas, we'd be delighted to bring our top-quality inflatables and entertainment to your next event.